Support
At Aurio Lighting, we want you to be fully satisfied with every purchase you make. If you are not completely satisfied with the products you have purchased with Aurio Lighting for any reason, you may return the unused products within 30 days from the date of purchase.
WARRANTY
All Aurio LED light strings are backed with a 3-Year Seasonal Warranty.
Aurio All Season Willow Tree and Large Cone Trees are backed with a 1-Year Seasonal Warranty
For additional questions, please contact us at cs@eaurio.com.
RETURNS & REFUNDS
To be eligible for a return, product must be unused and in brand new condition as it was purchased. This includes original packaging, shipping carton, paperwork, parts, and accessories. We cannot accept items that show signs of use, tear, marks, wear, scratches and or alterations of any kind. You will need you to provide a receipt or proof of purchase. You may choose any logistics carrier of your choice. To expedite your return, we strongly recommend you provide us with the carrier’s tracking number so we may trace and verify delivery of the returned product at our return center. We highly recommend that you pack the products securely.
For returns, please contact us at cs@eaurio.com to obtain an RMA number. Please note product sent back to us without the RMA number cannot be accepted.
For products NOT purchased through the Aurio Lighting online store eaurio.com, please contact the original place of purchase for a refund or exchange.
Unfortunately, exchanges are not available. You may return the unused product within 30 days and place a new order for the product.
Upon receipt of your return and thorough inspection, we will process your refund within 7 business days. Once the return is approved, we will issue a refund to your original form of payment. Please note that it will take up to 10 business days or longer for your bank or Credit Card company to process and post the refund. If longer than 1 billing cycle, please contact your bank for assistance.
DEFECTIVE, DAMAGED AND/OR WRONG PRODUCTS
We kindly remind you to please inspect your products upon receipt and contact us within 7 days of receipt if the product is defective, damaged, or if the incorrect product was shipped. Photos or videos of the defective, damaged or incorrect product must be provided in order to assist you properly and efficiently. We will either replace or refund upon your request. Any claims made after 7 days of order being received will NOT be accepted.
FREE GIFTS WITH PURCHASE
If your order included a free gift with purchase, you must also return this item when returning your order. Free gift products must be unused and in its original packaging. If free gift is not returned with your order or has been used/opened, the retail value of free gift will be deducted from your refund.
If you have any questions, concerns or need further assistance, please do not hesitate to reach out to our team.
